Hopa Casino – Contact and Help

The quickest way to reach Hopa is live chat. It connects you with a support agent who can see your account, answer questions about payments and bonuses, and pass anything specialised to the right team without asking you to repeat yourself.

Live Chat

Open live chat from the help button on any page once you are logged in. For anything involving your personal details or a payment, the agent will ask a few security questions before going further, which protects your account from anyone pretending to be you.

Help Centre

The help centre answers the questions we hear most often without waiting for an agent: verification documents, withdrawal stages, bonus terms, deposit limits and time-outs. It is available before you log in, so it is also the place to start if you cannot access your account.

Raising a Complaint

If a problem is not solved in chat, ask the agent to open a formal complaint. You will receive a reference, and we reply in writing. If you are still unhappy after our final response, we will explain how to take the matter to the independent adjudication service available to UK players.

Before You Get in Touch

Having your username ready speeds everything up. For payment questions, note the date and amount of the transaction; for game questions, note the game name and roughly when the round was played.

Play responsibly. Free support: BeGambleAware, GamCare, Gamblers Anonymous UK.